Euphoria will always try to package using letter box packages, using brown envelopes made from recycled paper but which are otherwise neutral. If your package is too big to fit through your letter box we’ll send your order in a box we’ve recycled ourselves. De envelopes and boxes are always fitting with the size or your ordered articles. If you order fragile materials we’ll add bubble wrap plastic to protect your goods. All packages are discreet, without logo or our company name.
Euphoria sends all orders as a letter box package where possible. The advantage is that you will not have te say home to receive your order. We always ship on week days before 18:00 hrs. and on Saturday before 17:00 hrs. Orders placed on week days before 17:00 hrs. are shipped the same day. Packages are always sent with Track&Trace, if you have any questions regarding your shipment please contact us firstname.lastname@example.org or by phone on 070-3562551 (only shop hours!). Vaporizers are always sent by registered mail and require a signature upon receipt.
Returns & Warranty
If you are dissatisfied with your package or something is wrong please contact our shop on 070-3562551 or via email on email@example.com. Always include your name, order number and invoice number. We’ll contact you to find a fitting solution. You can also always visit our shop at Schoolstraat 7A in The Hague. Normal shop warranties also apply to webshop orders. Biological products (truffels, grow kits, seeds) fall under a limited warranty due to the nature of the products. Always keep your invoice as proof of purchase, without an invoice no warranty is given.
There are two ways to pay in our webshop. Using iDeal (for Dutch bank accounts only) you can quickly and easily pay upon completing your order. We’ll get the signal upon a succesful payment and will start processing your order immediately. If you cannot use iDeal your can opt to use direct bank transfer, where you transfer the invoice amount to our account yourself. You order will be processed upon receipt of payment, which may take up to several business days, depending on the bank used.